Instagami Australia Pty Ltd
“Personal Information” means information which identifies you as an individual from which you can be reasonably identified. Of course, at instagami we must identify you and collect your information otherwise we are unable to do business with you and provide you with the goods/services you require.
2. GENERAL DATA PROTECTION REGULATION (GDPR)
For the purpose of the information you provide to us, we are a ‘Data Controller’ of your information, and a member of our staff is selected and appointed as the person responsible for keeping the privacy of your information.
instagami needs to perform a contract with you;
you have given instagami permission to do so;
Processing your personal information is in yours and instagami's legitimate interests; and
instagami needs to comply with the law.
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the information we have on you.
The right of rectification.
The right to object.
The right of restriction.
The right to data portability
The right to withdraw consent
3. LOG FILES
instagami follows a standard procedure of using log files in instagami.com. These files log visitors when they visit instagami.com. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
4. COOKIES AND WEB BEACONS
Like any other website, 'cookies' are used in instagami.com. instagami provides and/or will provide information and services through a range of digital and online services including websites (e.g. instagami.com), apps, email, online advertisements, IPTV, and social media profiles, which are/will be collectively known as ‘In-house Digitised Services’ (“IDS”). These services may be operated by instagami and/or by outside marketing organisations scrutinised and contracted by it.
Some information we collect in relation to IDS is not related to an individual. In many cases the information only relates to a device or is of an aggregated or statistical nature, and we will have no way of knowing the identity of the user. In other cases we may associate information about your use of the IDS over time with your Personal Information, e.g. where on any occasion you have logged in, followed a link sent to you by email or we have otherwise been able to identify you.
Our online services may contain links to other sites. We are not responsible for the privacy practices or policies of those sites and recommend that you review their privacy policies.
More information on “Cookies” and “Web Beacons” is widely available in the internet.
5. THIRD PARTY PRIVACY POLICIES
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites or it can be researched on the internet under the heading ”What Are Cookies?”
6. CHILDREN'S INFORMATION
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
instagami does not knowingly collect in instagami.com any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
7. TYPES OF PERSONAL INFORMATION COLLECTED
The types of Personal Information we collect includes:
Contact details (e.g. email address, telephone number(s), residential and delivery addresses);
Information to identify you (e.g. date of birth);
Household details (e.g. number of people living at a household and their ages);
Payment and transaction details/history (including information about payment cards linked to your purchases);
Details regarding participation in competitions and customer loyalty incentive programs organised from time to time;
Records of your communications and interactions with us; and
Details/history of purchases, preferences, interests and choices relating to transactions, products, services and activity with our digital services.
We may not be able to provide our products or services, or make offers to you without your Personal Information. For example, we may not be able to deliver items ordered online to your home address if you do not provide us with your residential and delivery addresses. As another example, we may not be able to award you/deliver to you any prizes that you may win in competitions where you have not provided your Personal Information, which includes your credit/debit card number.
8. HOW PERSONAL INFORMATION IS COLLECTED AND STORED
instagami may collect your Personal Information in relation to your interactions and transactions with us, which will include when you:
Use your payment cards;
Make a purchase in any of our vending machines or place an order online;
Participate in our customer incentive loyalty programs organised from time to time;
Participate in a promotion, competition, or survey;
Request customer service or contact us;
Post a review or comment on one of our websites or social media pages, or post a rating or review or other user generated content on one of our websites or apps; or
Otherwise use our related apps, social media and other digital services.
We may monitor and record your communications with us (including email and telephone) for security, dispute resolution, and training purposes.
9. PURPOSES FOR HANDLING PERSONAL INFORMATIONn
instagami handles your Personal Information in connection with providing, administering, improving, and personalising our products to best suit you, as well as to support our business functions. This can include:
To manage your requests for products and services, including delivery, processing payments, providing refunds and discounts;
To register and service your account, including keeping your information up-to-date, and verifying your identity;
To communicate with you about our products, services, and promotions (including direct marketing);
To help us improve our products and services, including conducting product and market research;
To improve our operational processes to enhance your customer experience;
To respond to your feedback, queries, or concerns;
Working with our service providers, including shippers of our products to you;
Investigative, fraud, and loss prevention activities;
Interacting with Regulators and relevant government entities;
As otherwise required or permitted by law.
We may also handle your Personal Information to lawfully protect our interests.
We may provide our marketing and communications agencies with targeted product offers of interest to you by telephone, electronic messages (e.g. email), our digital services, and other means unless you opt out by writing to us at firstname.lastname@example.org. These communications may only relate to the products and services which may be of interest to you.
10. SHARING OF PERSONAL INFORMATION
We do not sell or deal in Personal Data or any information of our customers.
We work with a number of suppliers that carry out specific functions on our behalf to facilitate our delivery of goods/services to you. These include companies that assist us with:
Logistics organisations providing us with shipping/delivery of products to you;
Technology services including application, development, technical support, processing, storing, hosting and analysing data;
Communicating our offers and promotions to you;
Product development and market research;
Business advisory services, such as our lawyers, accountants, or other professional service providers to extent reasonably required; and
Administrative services, including mailing services, printing, archival, and contact management service.
Some of our service providers including technology or data storage providers may be located in countries outside Australia. While it is not reasonably practicable to list all of the countries to which your Personal Information may be disclosed from time to time, it is likely that such countries may include New Zealand, Germany, India, Ireland, Japan, Hong Kong, Malaysia, the Philippines, Singapore, Brazil, South Africa, the United Kingdom, and the United States.
When we disclose your information overseas, we take steps to ensure that our service providers are obliged to protect the privacy and security of your Personal Information in accordance with the standards that apply in Australia including that they only use Personal Information for the purpose for which it is disclosed.
11. PROCEDURE FOR ACCESS, CORRECTION AND FEEDBACK
If you wish to access or correct any Personal Information we hold about you, please contact us as set out below.
When making an access request, please provide as much detail as you can about the particular information you seek, in order to help us retrieve it. Under the Privacy Act and other relevant laws, we are required to provide a written response outlining our reasons if we refuse your request. Where we decide not to make a requested correction and you disagree, you may ask us to add a note of your requested correction to the information that explains your correction request.
12. COMPLAINTS AND CONCERNS
If you have any complaints or concerns about this Private Policy, or our handling of your Personal Information, you can contact us as set out below.
Once a complaint has been lodged, we will let you know who will be handling your matter and when you can expect a full response within 30 days. If you are not satisfied with our response, please let us know and we will investigate further and respond to you.
If you are still not satisfied, you can contact the Office of the Australian Information Commissioner, whose contact details are set out below.
13. CONTACT DETAILS
Queries regarding privacy should be directed to instagami at the below address:
By post: The Data Protection Officer,
Instagami Australia Pty Ltd
PO Box 5, YORKEYS KNOB QLD 4878 Australia
If you query is not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner:
By post: Office of the Australian Information Commissioner
GPO Box 5218 Sydney NSW 2001
By telephone: 1300 363 992